At the Checkout

• Do I need an account to be able to checkout my order?

  Nope! Having a Yes Bebe account is completely optional. You can select one of our Express Checkout options, autofill your details with your Shop Pay account, or complete our step-by-step checkout as a guest.

• How do I redeem a discount voucher?

  At the 'Information' stage of the checkout, you will see a box below the products you wish to purchase that says 'Gift card or discount code'. Simply enter your discount voucher code and click 'Apply'. If you are using an Express Checkout payment option, please make sure you apply the discount a...

• I don't think my order / payment went through, so why have you charged me?

  If you didn't reach the order confirmation page and receive a confirmation email, I'm afraid that we haven't received a successful payment or order on this occasion. You may see a pending payment on your bank statement for the value of the order, and here's why that is: Payments go through two ...

• I'm a new customer, can I get a discount?

  We offer a discount voucher to all of our new customers who sign up to our newsletter. You can subscribe via the website, and very shortly after, you will receive an email that contains a voucher for 10% off most full price items in your order. If you believe you haven't received the voucher em...