Before Purchase

• Can I add a Gift Message to my Order?

  For the most part, yes. There are some products we are currently unable to do this for. If you are not able to select "GIFT WRAPPING OPTIONS", then it is not available for this product. There is no charge for this service.

• Do you offer Gift Wrapping?

  We do! Our awesome Lucy gift wraps for you. It is not available on all products, but where it is available it is done on a by-product basis. Just check the box that says "GIFT WRAPPING OPTIONS" on the product to choose your wrap. This can also be done on the cart page, although it will not give y...

• Do you offer to Price Match?

  We do! We are flattered and overjoyed that you come to us to ask for a price match. We just have a few simple criteria for it! We can only price match other UK retailers, and you must share a link to the product from the other retailer and ourselves. The product must be identical in size, colour...

• I'm in a hurry, how can I tell what is available for Next Day/Priority shipping?

  Not everything is available for Next Day or Priority shipping. To make it easier for you, we have created a handy filter so you can find items available for immediate dispatch. Just use the filters on the top of the product section (mobile) the side of the page (desktop), look for the one labelle...

• Is this Product in stock?

  If you can see an 'Add to Basket' button on a product page then the item in question is available to order. If for any reason the shipping on this item is delayed at all, a message will be displayed directly above it. If you require an item immediately, look out for the "PRIORITY AVAILABLE" tag ...