In the unfortunate event that you receive a incorrect or damaged goods, or your purchase develops a fault, Yes Bebe will endeavour to work with you to come to a resolution.
Incorrect or Missing Goods
If you are missing an item, or have received something that is incorrect, please email customer@yesbebe.co.uk within 7 days of receipt of your delivery.
Please state your order reference, and include a photograph of the incorrect goods (if applicable) and your paper invoice.
If you are experiencing missing goods due to damage to the parcel during transit, please take several photographs of the outer packaging as evidence, including before opening the parcel, whilst opening the parcel, and all goods after opening the parcel. Please do not dispose of the packaging in case additional photographs are required. An investigation will be launched with the courier responsible so we can resolve the matter.
Damaged Goods
If you receive goods that are damaged or faulty, please email customer@yesbebe.co.uk within 7 days of receipt of your delivery.
Please state your order reference, and include photographs that clearly demonstrate the damage/fault.
If you are experiencing damaged goods due to damage to the parcel during transit, please take several photographs of the outer packaging as evidence, including before opening the parcel, whilst opening the parcel, and all goods after opening the parcel. Please do not dispose of the packaging in case additional photographs are required. An investigation will be launched with the courier responsible so we can resolve the matter.
If you experience accidental damage that is not covered by warranty or due to a fault, please feel free to reach out to our Customer Care Team as they would be more than happy to offer some repair advice!
If a product develops a fault after 30 days:
If a product develops a fault within the warranty period, but after 30 days of receipt, please email customer@yesbebe.co.uk.
Please quote your order number, state the nature of the defect and how it occurred, and attach clear photographs of this to the email. Failure to provide the relevant information will deem you have accepted the goods.
To claim a refund, you must return the faulty goods within 30 days of receipt.
If you do not return the faulty goods within 30 days of receipt, before you can claim a refund, Yes Bebe will endeavour to resolve the problem with a repair or replacement first.
Yes Bebe may require you to return the damaged/faulty goods. You will be provided with a free return postage label.
Our warranty is subject to the following conditions:
- The goods must be stored in appropriate conditions. We cannot be held responsible for faults or problems that arise as a result of them not being stored appropriately.
- We cannot be held responsible for accidental damage.
- You must notify us within 7 days of receipt of any missing, incorrect or damaged goods. Failure to notify us will deem you to have accepted the goods.
- You must share clear photographs of the incorrect or damaged goods, and of the outer packaging if this damaged too.
- Where you make a valid claim in respect of any incorrect, missing or damaged goods and Yes Bebe is liable, we will endeavour to resolve this for you as quickly as possible.
- Incorrect goods will be exchanged. Missing goods will be dispatched or refunded. Damaged goods will be fully or partially refunded, or exchanged.
- If you do not notify Yes Bebe accordingly, Yes Bebe shall have no liability for any defects and you shall be bound to pay for the goods.
You can find out more information about your rights regarding faulty goods here on the Which? website.